FAQ & Useful Information

Questions? We have answers! 

Shipping

At present we only ship to the United States and Canada.

We ship our orders using USPS Priority Mail. Tracking numbers are given with each order.

Shipping costs start at $10 on all orders up $99. Orders $100 and over ship for free!

Orders will generally be shipped within 3 business days. You will receive a confirmation email when you place your order, and another email when your order ships, along with the tracking number for your package.

If your package arrives damaged, incomplete, or with the wrong item, please call us at (575) 523-2000, or email us at besewcreative.nm@gmail.com within 72 hours of receiving it, and we will do our absolute best to make it right, and cover any related shipping costs.

Returns or Exchanges

We hope you’ll love your purchase, but if for any reason you are unsatisfied and need to return or exchange an item, these are our policies:

We will accept returns or exchanges within 30 days and refund your original payment. Items must be unopened, and fabric in new condition. Shipping costs on returns are the responsibility of the customer.

Your return must include a copy of your receipt, your order number, your shipping address, and a phone number where we can reach you.

If you want to exchange an item, please contact us at the shop with your order number, and tell us what you would like in exchange. We will set the item aside, and ship it once we receive the return.

You are responsible for cost of shipping the item to be exchanged back to us, but we will cover the shipping cost for sending back the new item for one time only.